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SHIPPING AND RETURNS

Shipping Policy

At Harmony Home Oasis, we offer fast and reliable shipping services to our customers. We take utmost care in packaging your products, ensuring that they reach you in perfect condition. Our shipping costs are affordable and vary depending on the size and weight of the product. We also offer free shipping on orders above a certain amount. Shipping times may vary depending on the product. We will inform you of the exact shipping time when you choose an item. For any queries regarding shipping, please contact our customer support team.

Return & Exchange Policy

At Harmony Home Oasis, we strive to ensure your complete satisfaction with our products. In the event that you are not entirely satisfied with your purchase, we offer a comprehensive return and exchange policy with the following terms:

  1. Returns:

    • At Harmony Home Oasis, we take great care in crafting and delivering our Mandirs to ensure their quality and integrity. Due to the specialized nature of these sacred items, we do not accept returns or exchanges for mandirs based on change of mind or personal preference.

    • However, we stand behind the quality of our products, and if your mandir arrives damaged or defective, we will gladly replace it at no additional cost. Please notify us within 2 days of receiving your mandir if there are any issues with your order.

    • For any questions or concerns regarding your mandir purchase, please contact our customer service team.

  2. Exchanges:

    • If you wish to exchange an item for a different size, color, or style, please contact us within 2 days of receiving your order.

    • The exchanged item must be in unused and undamaged condition, with all tags and labels intact.

  3. Return Shipping:

    • Customers are responsible for the cost of return shipping, except in cases of defective or incorrect items sent by Harmony Home Oasis.

    • We recommend using a trackable shipping service to ensure that the returned items reach us safely.

  4. Refunds:

    • Refunds will be issued to the original payment method used for the purchase within 7 to 12 business days of receiving the returned item.

    • Shipping and handling fees are non-refundable unless the return is due to an error on our part.

  5. Exceptions:

    • Customized or personalized items are not eligible for return or exchange unless they are defective or damaged upon arrival.

    • Clearance or sale items may have different return and exchange policies, which will be specified at the time of purchase.

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